Everyone has trouble with airlines – the more serious your issues are, the more you want to make an official complaint or even go to the length of suing the airline. However, it is not as simple as that. There are procedures you must follow in order to lodge travel complaints regarding airlines, and here are a few pointers:
Research indicates that close to 80% of airline travellers experience issues with airline service. It is a daily occurrence and must not be ignored. If you experience any such issue such as bad service, delayed flights, lost or damaged luggage or anything else that puts you at an inconvenience, then you must not hesitate to voice your concerns. Not only does this help the airline iron out your problem, but hopefully, this will ensure that they up their service levels. Chances are you might even be compensated for the inconvenience.
Most airlines go to great trouble to right the situation and take the necessary action. However, increasingly, passenger complaints are being overlooked. If this happens to you, and if your situation is a serious one, then consider taking your complaint to court, and sue the relevant airline in a small claims court.
This however is not as easy as it sounds. Most people choose to let things be, as they would rather not go to the trouble of seeing the whole process through and consider it an absolute waste of time and money. To sue an airline requires a fair amount of work, which starts with getting yourself a lawyer and then working yourself forwards from then onwards.